Privacy Policy
Privacy Policy
Privacy Policy
Charms Interactive, Inc.
Last updated: March 2026
Charms Interactive, Inc. ("Charms," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what rights you have over it.
By accessing or using our platform at https://charms.ai, our mobile applications, or any of our Services, you accept and consent to the practices described in this Policy. If you disagree with any part of it, please discontinue use of our Services.
What Information Do We Collect?
Information you provide directly.
When you create an account, use our Services, or contact us, you may provide us with:
Your name and email address.
Social media usernames for accounts you connect to the Services (e.g. X/Twitter, Google).
Cryptocurrency wallet addresses and related payment information.
Profile information you voluntarily add to your account.
Content you generate or submit through the platform, including character prompts, images, and messages.
Information you share when contacting our support team.
Information collected automatically.
When you use our Services, we automatically collect certain technical and usage information that does not directly identify you. This includes your IP address, browser type, device identifiers, operating system, language preferences, and information about how you navigate and interact with the platform. This data is used primarily for security, operations, and internal analytics.
We also collect information through cookies and similar tracking technologies. See Section 6 for more detail.
Transaction data.
We maintain a record of the token transactions your wallet engages in on the Charms platform, including purchases and sales of character tokens. These transactions are linked to your wallet's public key address.
How Do We Use Your Information?
We use the information we collect for the following purposes:
To create and manage your account and authenticate your identity.
To deliver our Services and the features you request, including AI character interactions and token trading.
To maintain and improve the security and performance of the platform.
To process on-chain transactions and manage token activity.
To respond to your questions and provide customer support.
To send administrative communications, such as updates to our terms or policies.
To understand how our Services are used and identify areas for improvement.
To run marketing and promotional campaigns relevant to you, in accordance with your communication preferences.
To comply with applicable laws and prevent fraud or abuse.
With Whom Do We Share Your Information?
Service providers. We work with third-party vendors and contractors who help us operate the platform. These parties access your information only as needed to perform their services on our behalf, under contractual obligations to protect it.
Business transfers. If Charms is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal requirements. We may disclose your information when required by law, court order, or government request, or when we believe in good faith that disclosure is necessary to prevent harm, investigate illegal activity, or protect the rights and safety of users or the public.
We do not sell your personal information to third parties.
What Is Our Stance on Third-Party Websites?
The Services may link to third-party websites, online services, or mobile applications that are not affiliated with us. We do not make any guarantee regarding any such third parties or their data, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications. The inclusion of a link to a third-party website does not imply an endorsement by us.
We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this Privacy Policy. You should review the policies of such third parties and contact them directly to respond to your questions.
On-Chain Data
Some activity on Charms is recorded on public blockchains. This includes token transactions and any content you publish on-chain. Blockchain data is public and permanent — we cannot edit or delete information stored on a blockchain, even if you request it. You will be notified before any action that results in data being stored on-chain.
Your wallet address is linked to your Charms account for product functionality. We do not publicly associate your wallet with your real identity unless you choose to make that information visible.
Cookies and Tracking Technologies
We may use cookies, web beacons, pixels, and similar technologies to collect and store information about your interactions with our Services. These help us keep you logged in, remember your preferences, understand usage patterns, and support analytics.
You can adjust your cookie preferences through your browser or device settings. Disabling cookies may affect the functionality of certain parts of the platform.
How We Protect Your Information
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. That said, no transmission over the internet is completely secure. You access and use our Services at your own risk, and we encourage you to use a secure environment when doing so.
How Long We Retain Your Information
We retain your personal information for as long as your account is active or as needed to provide our Services. When there is no longer a legitimate business need to keep your data, we will delete or anonymize it. If you request account deletion, we will process your request promptly, except where retention is required by law or for fraud prevention purposes. Note that on-chain data cannot be deleted regardless of account status.
Minors
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at hey@charms.ai.
Your Controls and Choices
Email communications. You can opt out of marketing emails at any time by clicking the unsubscribe link in any marketing message. You will continue to receive transactional and service-related emails.
Cookies. You can manage cookie preferences through your browser settings. Refer to your browser's help documentation for instructions.
Do Not Track. We do not currently respond to DNT browser signals, as no uniform standard has been adopted. We will update this Policy if that changes.
Account deletion. To request deletion of your account and associated data, contact us at hey@charms.ai.
Your Privacy Rights
Depending on where you live, you may have certain rights over your personal information, including the right to access, correct, delete, or obtain a portable copy of your data, as well as the right to restrict or object to certain types of processing.
California residents have rights under the CCPA, including the right to know what personal information we collect and share, request its deletion, and opt out of its sale. We do not sell personal information.
Residents of other US states may have similar rights under their applicable state privacy laws.
To exercise any of these rights, contact us at hey@charms.ai. We may need to verify your identity before processing your request.
European residents (GDPR). If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the GDPR including access, rectification, erasure, restriction, portability, and the right to object to processing. We process your data based on contract performance, legitimate interests, legal obligations, or consent. Our servers are in the United States — by using our Services you acknowledge your data may be transferred there. To exercise your rights or lodge a complaint with your local data protection authority, contact us at hey@charms.ai.
Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top. For material changes, we will notify you either by prominently posting a notice or by directly sending you a notification. We encourage you to review this Policy periodically.
Contact Us
Charms Interactive, Inc.
1111B S Governors Ave STE 40999
Dover, DE 19904, US
hey@charms.ai
Charms Interactive, Inc.
Last updated: March 2026
Charms Interactive, Inc. ("Charms," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what rights you have over it.
By accessing or using our platform at https://charms.ai, our mobile applications, or any of our Services, you accept and consent to the practices described in this Policy. If you disagree with any part of it, please discontinue use of our Services.
What Information Do We Collect?
Information you provide directly.
When you create an account, use our Services, or contact us, you may provide us with:
Your name and email address.
Social media usernames for accounts you connect to the Services (e.g. X/Twitter, Google).
Cryptocurrency wallet addresses and related payment information.
Profile information you voluntarily add to your account.
Content you generate or submit through the platform, including character prompts, images, and messages.
Information you share when contacting our support team.
Information collected automatically.
When you use our Services, we automatically collect certain technical and usage information that does not directly identify you. This includes your IP address, browser type, device identifiers, operating system, language preferences, and information about how you navigate and interact with the platform. This data is used primarily for security, operations, and internal analytics.
We also collect information through cookies and similar tracking technologies. See Section 6 for more detail.
Transaction data.
We maintain a record of the token transactions your wallet engages in on the Charms platform, including purchases and sales of character tokens. These transactions are linked to your wallet's public key address.
How Do We Use Your Information?
We use the information we collect for the following purposes:
To create and manage your account and authenticate your identity.
To deliver our Services and the features you request, including AI character interactions and token trading.
To maintain and improve the security and performance of the platform.
To process on-chain transactions and manage token activity.
To respond to your questions and provide customer support.
To send administrative communications, such as updates to our terms or policies.
To understand how our Services are used and identify areas for improvement.
To run marketing and promotional campaigns relevant to you, in accordance with your communication preferences.
To comply with applicable laws and prevent fraud or abuse.
With Whom Do We Share Your Information?
Service providers. We work with third-party vendors and contractors who help us operate the platform. These parties access your information only as needed to perform their services on our behalf, under contractual obligations to protect it.
Business transfers. If Charms is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal requirements. We may disclose your information when required by law, court order, or government request, or when we believe in good faith that disclosure is necessary to prevent harm, investigate illegal activity, or protect the rights and safety of users or the public.
We do not sell your personal information to third parties.
What Is Our Stance on Third-Party Websites?
The Services may link to third-party websites, online services, or mobile applications that are not affiliated with us. We do not make any guarantee regarding any such third parties or their data, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications. The inclusion of a link to a third-party website does not imply an endorsement by us.
We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this Privacy Policy. You should review the policies of such third parties and contact them directly to respond to your questions.
On-Chain Data
Some activity on Charms is recorded on public blockchains. This includes token transactions and any content you publish on-chain. Blockchain data is public and permanent — we cannot edit or delete information stored on a blockchain, even if you request it. You will be notified before any action that results in data being stored on-chain.
Your wallet address is linked to your Charms account for product functionality. We do not publicly associate your wallet with your real identity unless you choose to make that information visible.
Cookies and Tracking Technologies
We may use cookies, web beacons, pixels, and similar technologies to collect and store information about your interactions with our Services. These help us keep you logged in, remember your preferences, understand usage patterns, and support analytics.
You can adjust your cookie preferences through your browser or device settings. Disabling cookies may affect the functionality of certain parts of the platform.
How We Protect Your Information
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. That said, no transmission over the internet is completely secure. You access and use our Services at your own risk, and we encourage you to use a secure environment when doing so.
How Long We Retain Your Information
We retain your personal information for as long as your account is active or as needed to provide our Services. When there is no longer a legitimate business need to keep your data, we will delete or anonymize it. If you request account deletion, we will process your request promptly, except where retention is required by law or for fraud prevention purposes. Note that on-chain data cannot be deleted regardless of account status.
Minors
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at hey@charms.ai.
Your Controls and Choices
Email communications. You can opt out of marketing emails at any time by clicking the unsubscribe link in any marketing message. You will continue to receive transactional and service-related emails.
Cookies. You can manage cookie preferences through your browser settings. Refer to your browser's help documentation for instructions.
Do Not Track. We do not currently respond to DNT browser signals, as no uniform standard has been adopted. We will update this Policy if that changes.
Account deletion. To request deletion of your account and associated data, contact us at hey@charms.ai.
Your Privacy Rights
Depending on where you live, you may have certain rights over your personal information, including the right to access, correct, delete, or obtain a portable copy of your data, as well as the right to restrict or object to certain types of processing.
California residents have rights under the CCPA, including the right to know what personal information we collect and share, request its deletion, and opt out of its sale. We do not sell personal information.
Residents of other US states may have similar rights under their applicable state privacy laws.
To exercise any of these rights, contact us at hey@charms.ai. We may need to verify your identity before processing your request.
European residents (GDPR). If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the GDPR including access, rectification, erasure, restriction, portability, and the right to object to processing. We process your data based on contract performance, legitimate interests, legal obligations, or consent. Our servers are in the United States — by using our Services you acknowledge your data may be transferred there. To exercise your rights or lodge a complaint with your local data protection authority, contact us at hey@charms.ai.
Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top. For material changes, we will notify you either by prominently posting a notice or by directly sending you a notification. We encourage you to review this Policy periodically.
Contact Us
Charms Interactive, Inc.
1111B S Governors Ave STE 40999
Dover, DE 19904, US
hey@charms.ai
© Charms Interactive, Inc. Built on Base .
© Charms Interactive, Inc. Built on Base .
